Reservation / Cancellation Policy
Payments may be in the form of MasterCard, Visa, Discover, or personal check.
To guarantee your reservation for a suite; we require a prepayment of 100% of the total reservation.
We adhere to a strict cancellation policy. Guests who cancel, at least 31 days prior to arrival date, will receive a refund of their prepayment less a one night’s stay per suite.
Guests will be charged each day for each suite reserved regardless of any early departure.
To save the date for your wedding, family reunion, corporate retreat, or the whole Lodge, we require non-refundable payments of:
- 1/3 of the total reservation at the time of booking
- 1/3 six months prior to the event
- 1/3 three months prior to the event
A $1,500.00 refundable deposit for damages/security in the form of a credit card held on file on the day the event starts.
For the health and well being of our guests, and the care and safety of our Lodge, Event Center, and acreage, we are a smoke-free property. This includes the new “smokeless / e-cig” devices. If guests choose to smoke, they may do so in their vehicle or on the driveway 100′ away from the Lodge and Event Center. If someone chooses to smoke in the Lodge or Event Center, there is a $300.00 fine – to be paid by the registered guest. The individual violating this policy will no longer be able to stay and any existing reservation will be forfeited without refund.
The Lodge at Trout Creek does not have any provisions for guests with pets. If you arrive with a pet, you will not be able to stay at the Lodge and your reservation will be forfeited without refund.
We are providing a place for guests to get away from distractions and relax away from daily tasks and cares. As a Bed and Breakfast, we are providing an atmosphere for adults to get away from it all.
For weddings and family reunions, well-behaved children are welcomed. The children will need to be supervised at all times. With the hillside behind the Lodge, and the pond in front of the Lodge, a parent needs to accompany their children at all times for their safety. As well as inside the Lodge, children may not be left unsupervised for any length of time.